Business Process Re Engineering 22--SCDL

Business Process Re Engineering 22:

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 Select The Blank
  Question 
Print Media Clippings are produced by ________
  Correct Answer 
Media Partners
  Your Answer 
Media Partners

 Match The Following
Question
Correct Answer
Your Answer
Controlling
Evaluating performance
Evaluating performance
Planning
Establishing organisational goals
Establishing organisational goals
Organising
Acquiring human resources
Acquiring human resources
Leading
Motivating & managing employees
Motivating & managing employees


 Select The Blank
  Question 
Co-ordinating between tasks and process is the ________ impact of IT on
process innovation.
  Correct Answer 
Integrative
  Your Answer 
Integrative

 Multiple Choice Single Answer
  Question 
Providing repositories of common information on product designs is an IT
application in the area supporting :-
  Correct Answer 
Order fulfillment process
  Your Answer 
Product development process

 Multiple Choice Single Answer
  Question 
From a process view point, highest priority in an organization is given to :
  Correct Answer 
Satisfaction of customer
  Your Answer 
Satisfaction of customer

 Select The Blank
  Question 
RFP is ________.
  Correct Answer 
Request For Proposal
  Your Answer 
Request For Proposal

 Match The Following
Question
Correct Answer
Your Answer
Video
For tele-conferencing
For tele-conferencing
Instant messaging
For real time exchange of notes & messages
For real time exchange of notes & messages
Chat
Used to conduct toll-free conversation
Used to conduct toll-free conversation
Bulletin Board
Used to post notices
Used to post notices


 Multiple Choice Multiple Answer
  Question 
A complex business process can be viewed in terms of :-
  Correct Answer 
Function , Data , Organization
  Your Answer 
Warehouse , Function , Data

 Multiple Choice Multiple Answer
  Question 
Areas of Productivity Increase are :-
  Correct Answer 
Quality , Rejection Level , Quantity
  Your Answer 
Quality , IT , Quantity

 True/False
  Question 
Values and beliefs are cultural attributes of an organization.
  Correct Answer 
True
  Your Answer 
True

 True/False
  Question 
The banks efforts for technology upgradation should precede the business
re-engineering.
  Correct Answer 
False
  Your Answer 
True

 Select The Blank
  Question 
________ provides a means of measuring the effectiveness of a process a
product with respect to stakeholder interest.
  Correct Answer 
FFP
  Your Answer 
CTS

 True/False
  Question 
The Business Re-engineering project does not require a new culture.
  Correct Answer 
False
  Your Answer 
False

 Multiple Choice Single Answer
  Question 
MIS stands for :-
  Correct Answer 
Management Information System
  Your Answer 
Management Information System

 Multiple Choice Single Answer
  Question 
BPR is rethinking of the business processes to improve the speed, quality &
output of :-
  Correct Answer 
Product or Services
  Your Answer 
Product or Services

 True/False
  Question 
The skeptic demonstrates a similar behaviour to the critic.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Multiple Answer
  Question 
Various Types of Risks are :-
  Correct Answer 
Technical , Financial , Functional
  Your Answer 
Technical , Financial , Functional

 True/False
  Question 
A mission statement defines the future direction of the organization.
  Correct Answer 
False
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
People confront the project or the project gradually loses commitment by
upper management is termed as :-
  Correct Answer 
Political Risk
  Your Answer 
Political Risk

 True/False
  Question 
Background section of business systems planning study report explain the
objectives of the study and the methods used.
  Correct Answer 
True
  Your Answer 
True

 True/False
  Question 
Empowered employees can take decisions with speed.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
Process orientation means :-
  Correct Answer 
Organizing companies around their processes
  Your Answer 
Organizing companies around their processes

 Multiple Choice Single Answer
  Question 
Delivery of product & services is :-
  Correct Answer 
Customer facing process
  Your Answer 
Customer facing process

 Select The Blank
  Question 
________ quantity the response and cycle time characteristics of a process.
  Correct Answer 
PTM
  Your Answer 
PTM

 Multiple Choice Single Answer
  Question 
In a continuous process improvement mode 4th step is
  Correct Answer 
Measure the performance
  Your Answer 
Measure the performance

 Select The Blank
  Question 
The process of ordering from a supplier is called as ________ process.
  Correct Answer 
Interorganised
  Your Answer 
Interorganised

 Multiple Choice Multiple Answer
  Question 
These are the Roles suggested for Consultant :-
  Correct Answer 
Role A , Role B , Role C
  Your Answer 
Role A , Role B , Role C

 Multiple Choice Single Answer
  Question 
Incremental change in the process is:-
  Correct Answer 
Process Simplification
  Your Answer 
Continuous improvement

 Select The Blank
  Question 
Organization has to satisfy ________ for its survival.
  Correct Answer 
External customer
  Your Answer 
External customer

 Select The Blank
  Question 
________ BPR methodology has a source as consultant with academic
background.
  Correct Answer 
Hammer/Champy
  Your Answer 
Hammer/Champy

 Multiple Choice Single Answer
  Question 
Narasimham Committee for restructuring was set up to deal with the issue of
:-
  Correct Answer 
Technology Upgradation
  Your Answer 
Manpower Upgradation

 Multiple Choice Multiple Answer
  Question 
Guidelines for Business transformation are :-
  Correct Answer 
Map the current state of the organization & its business processes , Chart
out the desired goals , Develop high level process specifications
  Your Answer 
Map the current state of the organization & its business processes , Chart
out the desired goals , Make the Vendor comparison

 True/False
  Question 
Values and beliefs are to be articulated to withstand in the adversity.
  Correct Answer 
False
  Your Answer 
True

 True/False
  Question 
Financial integration implies that each of the participants has a financial
stake in operations of other participants.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
On which point there is similarity between re-engineering and continuous
improvement?
  Correct Answer 
Time management
  Your Answer 
Time management

 Multiple Choice Single Answer
  Question 
A Major Principle & Tactics for Reconfiguring around Processes was :-
  Correct Answer 
Orchestrate
  Your Answer 
Orchestrate

 Multiple Choice Multiple Answer
  Question 
ERP can be made effective by :-
  Correct Answer 
Performance assessment , Documentation , Training
  Your Answer 
Store Management , Performance assessment , Documentation

 Multiple Choice Multiple Answer
  Question 
Pitfalls of ERP implementation are :-
  Correct Answer 
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management
  Your Answer 
Longer Implementation Times , Communication Gap , Inability to support
continuous improvement & change management

 Multiple Choice Multiple Answer
  Question 
When mission, customer base and the environment are properly considered,
strategic planning produces a plan which contains/make great stride forward
:-
  Correct Answer 
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives
  Your Answer 
A vision to guide decision making , Situation analysis used to develop
annual business plan , Break through objectives

 Multiple Choice Single Answer
  Question 
Who identify the manner in which the organisation will carry out mission?
  Correct Answer 
Value and beliefs
  Your Answer 
Rules and regulations

 Select The Blank
  Question 
Presently maximum market of ERP is captured by ________.
  Correct Answer 
SAP
  Your Answer 
SAP

 Select The Blank
  Question 
BPR Stalward is ________.
  Correct Answer 
Dr. Juran
  Your Answer 
Narasimha

 Multiple Choice Multiple Answer
  Question 
The techniques used for understanding the current process are :-
  Correct Answer 
Flow chart techniques , Fish bone diagram , Quality function deployment
technique
  Your Answer 
Flow chart techniques , Fish bone diagram , Quality function deployment
technique

 Multiple Choice Single Answer
  Question 
Who are located within the organisation?
  Correct Answer 
Internal customers
  Your Answer 
Internal customers

 Select The Blank
  Question 
QMS means Quality Management ________.
  Correct Answer 
System
  Your Answer 
System

 True/False
  Question 
Systems are composed of inter related and inter dependent sub systems.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
Raw materials, finished goods, WIP, spares etc. flow from vendor to customer
is called as :-
  Correct Answer 
Value Flow
  Your Answer 
Cash Flow

Business Process Re Engineering 21--SCDL

Business Process Re Engineering 21

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

 Multiple Choice Multiple Answer
  Question 
A business process re-engineering model has main activities as :-
  Correct Answer 
Business Definition , Process Identification , Process Evaluation
  Your Answer 
Process Evaluation , Business Definition , Process Identification

 Select The Blank
  Question 
High success potentials flip side is called as ________.
  Correct Answer 
High project risk
  Your Answer 
High project risk

 Select The Blank
  Question 
________ is the operational process.
  Correct Answer 
Procurement of raw material
  Your Answer 
Research & Development

 Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Organizational Intervention
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View
ERP Challenge 3
Faith in Package Software
Faith in Package Software


 True/False
  Question 
To implement IT enabled SCM, it is necessary to reengineer the entire supply
chain.
  Correct Answer 
False
  Your Answer 
True

 Multiple Choice Multiple Answer
  Question 
Characteristics of operational information systems are :-
  Correct Answer 
Information is generated regularly/repeatedly. , Information is in very
detailed form , Source of data is internal
  Your Answer 
Used by middle managers , Information is generated regularly/repeatedly. ,
Information is in very detailed form

 Select The Blank
  Question 
All Barriers to BPR implementation success are the results of ________
  Correct Answer 
Root Causes
  Your Answer 
Root Causes

 Select The Blank
  Question 
Financial Year in India ends on ________.
  Correct Answer 
31st March
  Your Answer 
31st March

 Multiple Choice Multiple Answer
  Question 
Learning objectives in BPR evolution of BPR for E-Business are :-
  Correct Answer 
Understand how web enabled e-business change the nature of BPR , Understand
how e-processes will be managed , Principles & tactics for redesign
  Your Answer 
Understand how web enabled e-business change the nature of BPR , Principles
for organizational material requirement , Principles & tactics for redesign

 Multiple Choice Multiple Answer
  Question 
Areas of Cost Reduction are :-
  Correct Answer 
Quality , Materials , Machines
  Your Answer 
Materials , Investment

 Multiple Choice Single Answer
  Question 
Goal may be defined as a specific component of :-
  Correct Answer 
Business
  Your Answer 
Business

 Multiple Choice Single Answer
  Question 
BPR means :-
  Correct Answer 
Business Process Re-engineering
  Your Answer 
Business Process Re-engineering

 True/False
  Question 
Business Processes are set of activities that transform a set of inputs into
set of outputs using people & tool.
  Correct Answer 
True
  Your Answer 
True

 Select The Blank
  Question 
________ BPR methodology has a source as a "Vsens".
  Correct Answer 
Kodak
  Your Answer 
Daven port

 Select The Blank
  Question 
________ BPR methodology has a source as "Consultant".
  Correct Answer 
Manganelli/Klein
  Your Answer 
Manganelli/Klein

 Multiple Choice Multiple Answer
  Question 
Scope of ERP includes :-
  Correct Answer 
Operations , Outbound Logistics , Sales & Marketing to Service
  Your Answer 
Outbound Logistics , Sales & Marketing to Service , Operations

 Multiple Choice Multiple Answer
  Question 
Continuous improvement process consists of :-
  Correct Answer 
Documentation of existing process , Establishing the measures , Carrying the
process
  Your Answer 
Documentation of existing process , Establishing the measures , Carrying the
process

 Multiple Choice Single Answer
  Question 
Controlling functions :-
  Correct Answer 
Evaluates performance
  Your Answer 
Evaluates performance

 Multiple Choice Single Answer
  Question 
A need to revisit the organization's vision statement may be due to :-
  Correct Answer 
Benchmarking
  Your Answer 
Strategic planning

 Multiple Choice Single Answer
  Question 
Which is the first communication in re-engineering project?
  Correct Answer 
Vision statement
  Your Answer 
Mission statement

 Multiple Choice Multiple Answer
  Question 
Application Systems Languages are :-
  Correct Answer 
ABAP/4 , VB , VC++
  Your Answer 
ABAP/4 , Ramco Marshall

 True/False
  Question 
The fourth step in business system planning is the development of process
map.
  Correct Answer 
False
  Your Answer 
True

 Multiple Choice Multiple Answer
  Question 
ERP can be made effective by :-
  Correct Answer 
Performance assessment , Documentation , Training
  Your Answer 
Performance assessment , Documentation , Training

 Multiple Choice Single Answer
  Question 
Surveys, annual report, interviews are potential sources for identifying :-
  Correct Answer 
Future vision
  Your Answer 
Future vision

 True/False
  Question 
During implementation of re-engineered processes, top management should
provide a support.
  Correct Answer 
False
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
Which process is not dominant in Business Process Re-engineering?
  Correct Answer 
Product development
  Your Answer 
Product development

 Select The Blank
  Question 
A person performing interpersonal role in organisation is a ________.
  Correct Answer 
Leader
  Your Answer 
Negotiator

 Match The Following
Question
Correct Answer
Your Answer
Soft Barrier 2
Group Resistance
Group Resistance
Hard Barrier 1
Resources
Resources
Hard Barrier 2
Petrochemical
Petrochemical
Soft Barrier 1
Individual Resistance
Individual Resistance


 True/False
  Question 
Choice of appropriate channel depends upon the type product or services to
be marketed, the volume involved.
  Correct Answer 
True
  Your Answer 
True

 True/False
  Question 
Slow changes & gradual improvement are the characteristics of BPR.
  Correct Answer 
False
  Your Answer 
False

 Multiple Choice Multiple Answer
  Question 
Which of the following are process re-designing technique & tools?
  Correct Answer 
Simulation , Indicative thinking
  Your Answer 
Simulation , Indicative thinking

 Multiple Choice Multiple Answer
  Question 
Management of change includes :-
  Correct Answer 
Management of IT project , Management of people
  Your Answer 
Management of IT project , Management of people , Management of
re-engineering process

 Multiple Choice Single Answer
  Question 
The purpose of strategic plan response to the factors that are :-
  Correct Answer 
Not within the organization's span of control
  Your Answer 
Within the organization's span of control

 Select The Blank
  Question 
Due to process matrix all elements of process re-engineering are understood
in terms of their ________.
  Correct Answer 
Inter relationship
  Your Answer 
Functions

 Multiple Choice Single Answer
  Question 
Reducing lead time is related to :-
  Correct Answer 
Procurement Process
  Your Answer 
Materials

 Multiple Choice Multiple Answer
  Question 
Types of redesign Principles & Tactics are :-
  Correct Answer 
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes
  Your Answer 
Restructuring & reconfiguring around processes , Changing information flows
around processes , Changing knowledge management around processes

 True/False
  Question 
Work should be broadened without sacrificing depth of expertise in strategic
areas.
  Correct Answer 
False
  Your Answer 
True

 True/False
  Question 
Business objectives are delivered from customer needs & expectations.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Single Answer
  Question 
Which of the following activity is not included in planning phase of
re-engineering project?
  Correct Answer 
Conducting benchmarking
  Your Answer 
Conducting benchmarking

 Multiple Choice Multiple Answer
  Question 
Which are the objectives of business systems planning study?
  Correct Answer 
Determination of information system priorities , Managing systems resources
to support business objectives
  Your Answer 
Determination of information system priorities , Managing systems resources
to support business objectives , Improving relationship between functional
and technical organization unit

 Multiple Choice Single Answer
  Question 
QMS means :-
  Correct Answer 
Quality Management System
  Your Answer 
Quality Management System

 Multiple Choice Multiple Answer
  Question 
Critical Success factor in business are :-
  Correct Answer 
Cost reduction , Quality enhancement , Service improvement
  Your Answer 
Cost reduction , Quality enhancement , Service improvement

 True/False
  Question 
"Indicative thinking" technique is used for purpose of comparison of the
re-engineered process
  Correct Answer 
False
  Your Answer 
False

 Multiple Choice Single Answer
  Question 
Credit periods, advances for payments, cheques etc. from customer to vendor
& vis-à-vis is called as :-
  Correct Answer 
Cash Flow
  Your Answer 
Cash Flow

 Multiple Choice Single Answer
  Question 
Application Systems Language is :-
  Correct Answer 
ABAP 4
  Your Answer 
ABAP 4

 True/False
  Question 
The introduction of a new information technology often changes the complex
power structure in an organization.
  Correct Answer 
True
  Your Answer 
True

 Multiple Choice Multiple Answer
  Question 
While developing a mission statement which of the following are considered?
  Correct Answer 
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints
  Your Answer 
Reviewing relevant policy , Reviewing applicable directive , Reviewing
requirement/constraints

Buisness Communication 20--SCDL

Buisness Communication 20

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank
Question ________is the positive enthusiasm for making the work exciting

and fun
Correct Answer Verve
Your Answer Attitude

Select The Blank
Question In the body of the message________ paragraph attracts the
attention of the reader.
Correct Answer Opening
Your Answer Opening

True/False
Question All kinds of stress are negative
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court
of law
Correct Answer Written communication
Your Answer Written communication

Match The Following
Question Correct Answer Your Answer

Written Communication Non- Direct communication Non- Direct communication

Business letter legal evidence legal evidence

Outward Number Further reference Further reference

Inward address Receivers address Receivers address

Head Address Senders Address Senders Address

Multiple Choice Single Answer
Question Guidelines for the use of visual aid
Correct Answer Stick or pointer to be used to draw audience attention
Your Answer Stick or pointer to be used to draw audience attention

Match The Following
Question Correct Answer Your Answer

Subject Objective of letter Objective of letter

Salutation greeting greeting

Post Script Post Scriptum Post Scriptum

Memorandum Memo Memo

Proposals Invited Invited

Multiple Choice Multiple Answer
Question What are technical reports?
Correct Answer It differs from others in its subject matter , It is like

the memorandum report , It is a highly specialised form of report
Your Answer It differs from others in its subject matter , It is a
highly specialised form of report

Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An
account or statement which describes an opinion
Your Answer A document in which given problem is examined , Outcome of
an observation

Select The Blank
Question ________ is a driving force and continues even after the
mission statement is achieved
Correct Answer Vision
Your Answer Vision

True/False
Question Relationships have to be mutually beneficial and healthy to
both the parties.
Correct Answer True
Your Answer True

Select The Blank
Question The ________ enables the reader to know the objectives of the
letter.
Correct Answer Subject
Your Answer Subject

Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of
effective communication are
Correct Answer Physical , Cultural , Mechanical
Your Answer Physical , Mechanical

True/False
Question The complimentary close of a letter must agree in tone with
salutation.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters

Select The Blank
Question In a letter________ consists of name and address of the person
or organisation to whom the letter is being sent to.
Correct Answer Inside address
Your Answer Inside address

Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm
Your Answer Friendly and warm

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready
reference.
Correct Answer Outward
Your Answer Outward

True/False
Question Fat , round and soft body type would be endomorph
Correct Answer True
Your Answer True

True/False
Question Written communication is a two way process.
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Which of the following are physical barriers
Correct Answer Ignorance of media , Environmental stress , Subjective
stress
Your Answer Ignorance of media , Difference in languages

Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the

letter is being sent.
Correct Answer Inside address
Your Answer Inside address

True/False
Question Memorandums cannot be structured in email system.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Every moment you waste in pre-occupation is a moment you steal
from
Correct Answer Productiviy
Your Answer Productiviy

Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may

be formal or informal
Your Answer It is a review of progress made on an activity , They may be

formal or informal

Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything
Your Answer Attitude of the communicatee that he knows everything

Multiple Choice Single Answer
Question Body of the letter consists of
Correct Answer Main message
Your Answer Main message

Multiple Choice Multiple Answer
Question Personal negative emotions which make it difficult to do our
best are
Correct Answer Jealousy , Anger , Strife
Your Answer Jealousy , Anger

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication

Select The Blank
Question The ________ should indicate what is contained in a message in
one glance itself.
Correct Answer Subject
Your Answer Subject

Multiple Choice Single Answer
Question Which statement applies to a "Message" ?
Correct Answer The reply sent by the communicatee
Your Answer The message received by the communicatee

True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management
Your Answer Time Management

Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified
Your Answer Planned , Evaluated , Identified

Multiple Choice Single Answer
Question What is meant by "Snap Reactions"
Correct Answer Hurried interpretations about the message being
communicated
Your Answer Hurried interpretations about the message being communicated

Multiple Choice Multiple Answer
Question Proposal is
Correct Answer A presentation for consideration of something , Appeals
or bids for grants,donations etc
Your Answer A presentation for consideration of something , Appeals or
bids for grants,donations etc , It contains technical details

Select The Blank
Question A transparency should have________lines
Correct Answer 25-30
Your Answer 25-30

Multiple Choice Single Answer
Question Address means
Correct Answer How a person speaks to others
Your Answer The place where a person stays

True/False
Question One way communication informs the receiver whereas two way
communication is an exchange of information
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The various occasions of presentations are
Correct Answer Training session , Conference , Presenation of new
business plans
Your Answer Training session , Conference , Presenation of new business
plans

Select The Blank
Question The best realtionship is one in which both the parties are
constantly ________ from one another.
Correct Answer Receiving
Your Answer Receiving

Multiple Choice Multiple Answer
Question Information is
Correct Answer Gathered , Inferred , Heard
Your Answer Gathered , Heard

Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future
Your Answer Knowledge about the future

Business Communication Set 7 ---SCDL

Plz Click on the link Below to access the assignments of Business Communication:

Buisness Communication 19

Buisness Communication 20

Buisness Communication 19--SCDL

Buisness Communication 19

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm
Your Answer Loads of experience

True/False
Question In face to face settings people are simultaneously senders and
receivers of information
Correct Answer True
Your Answer True

Select The Blank
Question ________ conveys crucial message about power, status and
concern for the person we meet
Correct Answer Handshake
Your Answer Gestures

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication

Multiple Choice Multiple Answer
Question In order to realise new things one should
Correct Answer Be willing to do new things , Look for ideas , Be
observant
Your Answer Look for ideas , Be observant

Select The Blank
Question The ________ should indicate what is contained in a message in
one glance itself.
Correct Answer Subject
Your Answer Subject

Select The Blank
Question Encoded ideas take the shape of ________
Correct Answer Message
Your Answer Message

Multiple Choice Single Answer
Question It sometimes bringout the best in people
Correct Answer Stress
Your Answer Stress

Multiple Choice Multiple Answer
Question Holding your head high would be sign of
Correct Answer Honour , Confidence
Your Answer Honour , Confidence , Self-respect

Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The
address which is put on the envelope
Your Answer Name,address,tel no of the receiver of the letter , The
address which is put on the envelope

Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written
Your Answer Written

True/False
Question Reports play a very important role in business organisation
especially for checking performance.
Correct Answer True
Your Answer True

Select The Blank
Question Some people tend to play with their lock of hair or pen when
they are ________
Correct Answer Nervous
Your Answer Nervous

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court
of law
Correct Answer Written communication
Your Answer Written communication

Multiple Choice Single Answer
Question This is like the warehouse in electronic market
Correct Answer Server
Your Answer Website

Multiple Choice Single Answer
Question People tend to procrastinate when they feel that the work is
Correct Answer Unimportant
Your Answer Unimportant

Multiple Choice Single Answer
Question What is a greeting to the receiver of the letter?
Correct Answer Salutation
Your Answer Salutation

Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements
Your Answer Strain

Multiple Choice Multiple Answer
Question Methods of presentation can be
Correct Answer Reading , Memorising presentation
Your Answer Memorising presentation , Extempore

Match The Following
Question Correct Answer Your Answer

Practical person He knows how to get what he wants He knows how to get what
he wants

Philosopher He knows what people ought to want He knows what people ought to

want

Goals It promotes enthusiasm in the organisation It takes about one to five
years to accomplish

Unsuccessul They confuse activity to output They confuse activity to output

True/False
Question The inside address of the letter and the address on the
envelope are different.
Correct Answer False
Your Answer False

Select The Blank
Question Once the vision is identified it has to be illustrated with a
concrete goal called ________
Correct Answer Mission
Your Answer Mission

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Multiple Answer
Question People who do not have theit vision try to tell that your
vision is
Correct Answer Impossible , Not achievable
Your Answer Impossible , Not achievable

Multiple Choice Multiple Answer
Question House journals
Correct Answer It's a private circulation in the organisation , It
contains details regarding achievements of staff , It contains details about

achievement of company's future projects etc
Your Answer It's a private circulation in the organisation , It contains

details regarding achievements of staff , It is an inhouse magazine

Select The Blank
Question Outline of the presentation should be given in the ________ of
the presentation
Correct Answer Beginning
Your Answer Beginning

Select The Blank
Question Vision is________
Correct Answer Acquired
Your Answer Acquired

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-direct communication
Your Answer Non-direct communication

Multiple Choice Single Answer
Question Memorandums are usually initiated by
Correct Answer Writer
Your Answer Company head

True/False
Question There will be confusion and discomfort if speech and gestures
are properly coordinated
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Elememts of communication process are
Correct Answer Channel , Decoding , Communicator
Your Answer Channel , Decoding , Communicator

True/False
Question Successful people employ a strategy of priorities to manage
their time
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question A person tries to focus his time and energy on things that give

him the maximum
Correct Answer Returns
Your Answer Satisfaction

Select The Blank
Question Right thinking creates a foundation for ________
Correct Answer Success
Your Answer Success

True/False
Question Delegation is the special ability to recognise your own special

abilities and limitations
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

People The average executive spends 3/4 day dealing with them It makes or
breaks us

Learned It is the ability that allows a peson to develop good relations
Advancing at the expense of others is not fruitful in the long run

Mutually beneficial Relationships are positive and healthy due to this The
average executive spends 3/4 day dealing with them

True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Outward number is
Correct Answer Specific number for the letters that are sent , Specific
number used on letters for further reference
Your Answer Specific number for the letters that are sent , Specific
number used on letters for further reference

Multiple Choice Single Answer
Question One should look at the present with the eye towards
Correct Answer Future
Your Answer Time

Multiple Choice Multiple Answer
Question Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best
solution to the problem , This is positive and healthy
Your Answer The interchange of ideas with a goal of finding the best
solution to the problem , This is positive and healthy

Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future
Your Answer Knowledge about the future

True/False
Question One year of our life is lost searching things
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Credibility loss is
Correct Answer Friendship loss , Destroys business relationships ,
Opportunities lost
Your Answer Destroys business relationships , Opportunities lost

Select The Blank
Question The ________ enables the reader to know the objectives of the
letter.
Correct Answer Subject
Your Answer Subject

Multiple Choice Multiple Answer
Question Physiological noise is in the form of
Correct Answer Hearing disorders , Illness
Your Answer Illness , Egotism

True/False
Question In a Negotiation both the parties have pre-determined goals
Correct Answer True
Your Answer True